Founded in 1991, Eldermark offers an electronic health record (EHR) and operational technology solutions that helps senior living providers manage all operational and clinical systems, including health information exchange (HIE) while paving the way for better resident care. “We aim to create e-connectivity between providers, residents, physicians, hospitals, and vendors in the achievement of lower care costs, best-informed care decisions, and enhanced care experiences,” says Mark Anderson, the Senior VP of Eldermark.
Present State-of-Affairs in Senior Living Communities
Like other verticals within the healthcare system, the senior housing and assisted living sector is undergoing several dramatic changes in terms of service models, clinical acuity, technology, and the overall business strategy. Changes in the economy and healthcare systems have created stringent regulations pertaining to care, a transition toward patient driven payment models, and, an increase in the demands of a skilled workforce; all resulting in growing concerns for enterprises in this domain.
We aim to create e-connectivity between providers, residents, physicians, hospitals, and vendors in the achievement of lower care costs, best-informed care decisions, and enhanced care experiences
Senior living facilities need to grasp and respond to the issues now before them along with ever-changing dynamics in the marketplace, healthcare policy, and technology, to succeed and position themselves for the future.
The All-In-One Senior Housing Software
Eldermark is on a mission to save providers time and money, raising the quality of care to ensure that organizations can keep up with the changing landscape. The solution offers a unique EHR-driven software platform designed specifically for senior care. Eldermark’s software, at its core, utilizes residents’ Electronic Health Records to create a data flow that results in improved care, actionable analytics, increased efficiency, and reduced healthcare costs. “Being a user of Eldermark for a decade, I can say that the product’s configurability, capabilities, and its nature to adapt to changes within the senior living system are quite profound,” says Anderson.
Curated by a team of nurses, IT professionals, consultants, trainers, and customer care experts from within the long-term care arena, Eldermark is a one-stop-shop for all senior housing requirements—from care and communications to meals and marketing. The product is unique, in that it is capable of handling resident data as it flows effortlessly, through up to 13 interoperable assisted living software modules. This, in conjunction with the involvement of field experts well-versed with the challenges in the marketplace, offers solutions designed to deliver precise healthcare data analysis and the operational flexibility required to streamline care, increase efficiency, and reduce overall costs. The solution is packaged in modules, each comprising the two most significant offerings to the market—the Simply Connect technology and the Point of Care mobile module.
Simply Connect is a powerful health information exchange (HIE) feature that makes obtaining health care information simple, secure, and efficient. It enables care providers to share real-time stories about the residents’ well-being with every other professional within their facility to primarily improve care and reduce unwarranted hospitalization. “We offer our Simply Connect mobile application that works on any tablet or smartphone device, helping to engage individuals and enhancing communications between care teams,” says Anderson.
Next in line is the Point of Care mobile app that enables caregivers to document and track services provided to residents in real time, integrating the data into each resident’s Electronic Health Record, thereby linking it to the other Eldermark modules. From performing face-to-face electronic assessments and service plans to capturing meal attendance and tracking consumption to identifying missed revenue, the technology helps improve care and reduce costs by eliminating paperwork and the chance of human error.
As an add-on to the Point of Care mobile software, Eldermark recently introduced the Wisdom2Act module to its portfolio. The new feature makes it easy for on-site care teams to record and track residents’ condition changes electronically and in real time. Such an approach gives clinicians and nurses the data they require to intervene with appropriate care in a timely manner, rather than doing it the old-fashioned way, which is time-consuming, risk-prone, and costly.
Innovative and Result-Oriented
An example highlighting Eldermark’s capabilities, Anderson states a success story wherein the software helped a client understand the benefits of implementing the Point of Care mobile technology and the impact it had on the ROI. “We offered a housing facility, initially reluctant to implement Point of Care, complimentary use of our technology for a business quarter and helped them measure the difference it made,” says Anderson. Having deployed the solution at one of the clients’ eight buildings—that had over 120 units—Eldermark trained them on the solution for a short period. Subsequently, by using the software for a business quarter, the client realized that they were capturing around 3300 more service visits to residents, valued in total at approximately $26,000. “As the technology created an immediate and sustained ROI, our client quickly implemented Point of Care across the company,” asserts Anderson.
"We are proud to have been ready a long time ago; and now when our clients in need of a solution, we have the perfect one for them"
Since conception, Eldermark has a proven record of success in over 1,800 senior care communities and envisions building the capacity of their software with more features and integrations in the days to come. “We give our President and CEO Craig Patnode credit for the vision of the next thing needed out there and always being ahead of the market. We are proud to have been ready a long time ago; and now when our clients are in need of a solution, we have the perfect one for them,” concludes Anderson.