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Prince Nnah, Co-Founder & Chief Revenue Officer, IntelyCareLong term care providers want to make sure that they are getting the right reimbursements while providing patients with a higher level of care, which can be guaranteed only in the presence of qualified staff. But with the general shortage of skilled staff coupled with high staff turnover, facilities need a more efficient staffing model that improves care, reduces costs, and increases workforce engagement. As not many workforce management solutions are exclusive to the long-term care space, they are facing a challenge in hiring qualified and trained healthcare personnel to provide optimum care.
Addressing these challenges is Massachusetts-based IntelyCare, equipped with the best intelligent workforce management solution built for long term healthcare facilities. “IntelyCare understands the needs of healthcare facilities at a hyper-local level to improve care by automatically optimizing and augmenting staff,” says Prince Nnah, Co-Founder and Chief Revenue Officer of IntelyCare.
As a technology-based staffing company, IntelyCare’s on-demand platform helps facilities tackle staffing challenges, thereby improving patient outcomes alongside a considerable reduction in turnover and cost savings. “IntelyCare’s technology-driven processes help improve staffing and result in better care, which in turn bolsters a facility’s rating,” says Nnah.
IntelyCare’s staffing platform provides transparency to facilities, offers data-driven insights into how well the nurses are performing while also helping consolidate costs and manage the staffing support. One of the remarkable features is the ease with which a scheduler or facility can request nursing staff on the extremely simple dashboard. It has an Uber-like feature where a facility can look at a nurse’s credentials, such as training license, or phone number and other qualifications, to ascertain if the nurse is qualified and suitable to serve at the facility. The dashboard also has a calendar view of nurses who have been to the facility or are scheduled to visit. The IntelyCare platform employs geofencing to show who has checked in and when, confirms whether nurses are going to show up for their shift, and validates the hours worked by nurses. Among a plethora of other features, the reporting dashboard customizes and tailors any kind of report according to a facility’s needs.
With robust customer service, IntelyCare ensures the best outcomes for its customers. This is exemplified in an instance where a Pennsylvania-based customer that came onboard almost a year and a half ago received their five-star rating from the Centers for Medicare & Medicaid Services (CMS). IntelyCare, being true partners with the customer, provided staffing and customized the dashboard for them. IntelyCare’s excellent staffing platform and assistance not only enhanced the care provided by the facility but also resulted in the client improving the CMS rating of their facility over the past years.
IntelyCare understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff
In the future, IntelyCare plans to extend its geographical footprint by moving out to the West and the Northeast. The company’s short-term goals include boosting the engagement of the workforce, providing long term facilities with the necessary tools, and helping them manage their team’s credentials. Nnah explains, “Engagement is crucial in the workforce because with ‘better workforce comes reduced turnover’. We partner with long term care facilities, and lay the groundwork for them to be successful.”
Company
IntelyCare
Management
Prince Nnah, Co-Founder & Chief Revenue Officer, IntelyCare
Description
IntelyCare provides an intelligent workforce management solution that helps
improve care in post-acute healthcare facilities by addressing staffing challenges. IntelyCare’s unparalleled matching technology understands the needs of healthcare facilities and nursing professionals at a hyper-local level to improve care by automatically optimizing and augmenting staff. Understanding the unique needs of facilities and nurses in every local market powers IntelyCare’s ability to deliver industry-leading fill rates. IntelyCare’s unparalleled matching technology powered by artificial intelligence considers dozens of data elements and more than 600,000 observations to present nurses with the shifts they’re most likely to accept. IntelyCare’s online
reporting dashboard gives the required insights for audits and regular reporting
IntelyCare News
IntelyCare Introduces Technology Partnership with UKG to Alleviate Nursing Workforce Challenges
QUINCY, Mass - IntelyCare, the leading total healthcare talent solution in post-acute care, today introduced a new technology partnership with UKG, a leading provider of HR, payroll, and workforce management solutions for all people. IntelyCare's AI-based platform and per-diem matching technology enable healthcare organizations to increase census revenue and cut staffing costs. With more than 315 technology and services partners, UKG provides one of the largest and most collaborative partner ecosystems in the HCM industry focused on creating better employee experiences to improve business outcomes.
This collaboration will allow healthcare organizations that utilize both IntelyCare and UKG Dimensions to increase workforce management efficiencies by enabling the scheduling and management of full-time, temporary, float, per-diem, and contract staff on a seamless interface. With the integration, organizations can view and fill open shifts at multiple facilities - with both internal and contingent staff available through IntelyCare - without having to leave UKG Dimensions.
“The large UKG customer-base of hospitals, health systems, and long-term care facilities paired with our pool of 50,000 per diem nursing professionals helps address the nurse staffing crisis head-on,” said David Coppins, co-founder and CEO of IntelyCare. Coppins continued, “Using the UKG Dimensions scheduling solution in tandem with IntelyCare’s nursing per diem and float pool management platform empowers healthcare facilities to increase revenue, reduce operational costs, improve outcomes, and stabilize their workforce.”
The integration provides a single view for facilities to directly communicate and engage with their staff and seamlessly schedule both their internal and external staff to ensure that they maintain proper staffing levels. For facilities that employ float pool staff, the integration also opens up IntelyCare’s float pool management technology, utilizing AI-driven pricing and matching capabilities to optimize the scheduling of flexible staff.
UKG solutions are developed on the FleX platform. FleX by UKG is a modern technology platform purpose-built to support great workplaces. FleX Flow, a highly adaptable API framework, anchors UKG solutions in the flow of work where people need and want them most, and helps businesses connect existing IT with innovative or emerging applications to simplify the employee IT experience.
“Our partnership ecosystem helps us support our customers with seamless solutions that improve patient outcomes and inspire people,” said Mike May, vice president of technology partnerships at UKG. “Partners like IntelyCare allow us to expand our capabilities, provide a seamless customer interface and deliver technology that elevates the workplace experience for all people.”